Terms and Conditions

This Agreement shall commence from the date you sign the Repair Terms & Conditions form and shall continue until we have repaired or otherwise returned your Device, whichever is sooner, and received any payment due from you.

We shall make reasonable efforts to repair your Device subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Service using our utmost care and skill.

Any time estimate for completion of the service, which may be given to you, is an estimate only and does not form any obligation under the terms of this Agreement. We will aim to return your Device as soon as reasonably possible, however, any Board Level (Level 3) repairs (i.e. repairs to the logic board of the Device) may take at least 14 working days to be completed.

We shall notify you when the Device has been repaired and is available for collection.

If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you beyond that initially estimated by us, we will notify you immediately via telephone and/or email. If no fault is found on your Device or you do not accept our revised estimate, we will return your Device to you unrepaired and we reserve the right to charge you an inspection fee in accordance with our standard charges.

When booking your repair in, our Technicians will request any passwords for your device to enable us to carry out pre- and post repair checks on your device. This data is deleted once the repair is completed, both electronically and physically, and your data is not sold to 3rd parties. If this information is not supplied to us and we are unable to carry out the pre-repair checks we cannot be held liable for any underlying issues that were unable to be tested.

If the device is unable to be tested for any other reasons such as unable to power up or touchscreen not functioning this is considered Dead on Arrival (DoA). If a device is DoA, we cannot be held liable for underlying issues and we will only guarantee any parts that were replaced as part of your requested repair.

We shall be entitled to keep your Device until all charges payable have been paid. We will hold any Devices left with us for 90 days after confirmation the Device is ready for pick up has been sent to you via text/email. If the device is still with us beyond this period we reserve the right to dispose of it.

Use of our service may void your manufacturer’s warranty. If you would like to avoid this, then please take your Device directly to the manufacturer. Please note, your manufacturer’s warranty will not cover any accidental damage